Adding wheels of Innovation in the Education Sector
The Client is located in Sweden and is delivering a comprehensive Contact Center as a Service for the Company’s Customer Service department. The Client founded the company in the year 2008 to revolutionize the customer service function. The goals and aspirations include the development of a smarter customer service platform for excellent customer experience.
Our squad of technology rockstars (known as our tenacious developers) spearheaded the entire development cycle along with that, the lead developer wore the hat of a project manager as well. This is the speciality of solving IT problems in a FiftyFive way because tech experts love to wear multiple hats. Our team developed the following solutions for the client
The essential objectives of our Client are to build a smart customer service system & ensuring excellent customer experiences have been achieved by the solutions delivered by our software development team. The system developed was able to save our clients from the perils of the bottlenecks pertaining to the queuing system. Using our team’s solving methodologies helped Client’s customers to streamline the workflows, and helped in reducing the processing time and response time to ensure fast service through load balancing & parallel processing techniques. Hence the system developed & code optimization practices adopted by our tech experts helped the client’s users to maximize customer support efficiency as well as agent productivity because they can respond to more than 85% of the calls through the functionality of the real-time dashboards developed by our experienced developers.